Terms & Conditions

Terms and Conditions.

Welcome to the Vivo Fashion Group website.

We welcome you to purchase Vivo products via ShopZetu (www.shopzetu.com).

Just before you get started we have a couple of terms and conditions we want to let you know about. Please note, by ordering via the Shop Zetu website, you are accepting our terms and conditions as well as our Privacy Policy, whether or not you create an account or shop with us. The terms and conditions are important to help us understand what we expect from each other as well as to give you any information that you may need. You can visit our help page as well which may answer more of your questions. Alternatively, feel free to reach out to our customer care team – we would love to hear from you.

Here is what we thought you should know about.

About Us

www.vivowoman.com is a site operated by Vivo Fashion Group Limited. Our email address is customercare@vivowoman.com

About You

To shop with us, you need to:

• be at least 18 years old;
• have a credit or debit card that we accept and
• be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Service availability and Order Placement.

Once you place an order, you will receive an email confirming the receipt of your order. Our online sales team will then carry out a standard pre-authorization check. Should you be paying through a card, a quick confirmation on the card and the amount on the card is done. We accept your order once payment has been approved and we have debited the payment on the card.

Making orders through the website.

When you make an order through the website, should you not be happy with what you ordered, you may cancel your order within 24 hours. You cannot change your order. You will have to cancel your order and have the original items returned (if delivered) and then you can re-order for a new item.

When making an order, please ensure that all the details that you provide to us are true and accurate.

Prices and Product Descriptions

From time to time our team may make the mistake of adding a price on the website or describing a product or a promotion wrongly. We do our best to make sure we are on top of things, however, mistakes may be made. If we discover an error for any goods that you have ordered, our customer care team will reach out to you ASAP and give you the option of reconfirming the order (at the right price) or canceling it. Should we realize the mistake after you have already bought the item, we will do our best to reach out to you and inform you of the error and offer you a credit note or gift voucher for the excess amount.

Delivery.

Once you place an order on the website, you are given various delivery options to choose from including the estimated delivery time and dates, depending on your address.Our online team works hard to make sure all orders are delivered on time, however, there may be delays. We will do our best to keep you updated on the location of your parcel and share emails on the change in the status of your order to allow you to track your parcel’s progress.  Please visit our delivery information page for more shipping details.

Our Returns Policy

We get it! Sometimes, you will buy something thinking it will work for you, but it doesn’t.  As long as an item is still in its original condition, we accept returns, subject to the rules below.

• In the event you feel that a Vivo Apparel item you purchased doesn't perform the way you want or expect, please let us know by reaching out to us at customercare@vivowoman.com. 

• Any unwashed/unaltered item can be returned within 14 days of receiving the item(s). You can opt in for store credit or an exchange if it is available. 

• If you receive a defective item or the wrong item, you can return it for an exchange of the same item or store credit. We will cover the cost of a return label in this case.

• For all other scenarios, customers are responsible for paying for a return label. Once your return is received, your store credit or exchange will be issued.

• Please note, we cannot assume responsibility for lost return shipments. We are unable to credit any original shipping charges that you paid unless the return was a result of our error. 

• If you have questions regarding our 14 Day return policy, please contact us at customercare@vivowoman.com

Fair Trade

When we suspect someone is actually wearing their purchases and then returning them or is returning items a lot more often, we may have to refrain from accepting your returns. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

For details on refunds, please refer to our Returns Policy.

Promo Codes

We may run promotions from time to time that may result in discounts or a couple of perks. Please remember it is up to you to enter the code for it to be applicable at the checkout process.

We would like to remind you about a couple of things around promo codes.

Each promo code has its own terms and conditions. These will be communicated upon the issuing of the promo code to you. Some of this information includes when to use it, what products it is applicable to if it is for single or multiple uses etc.

If you are given a code simply to be used for you, please keep it private. Should you share it and we realize that you have shared it and it is being used by multiple people we will have to cancel the promo code and may suspend our account with you.

Your information

Vivo Woman has a privacy policy that lets you know how we use your information. Please visit this page to read a bit more about it. Should your information change at any point, please update your account so we can keep giving you the best services and the latest scoop!

Intellectual Property Rights

Vivo Woman owns the intellectual property that is used on its website and across our various digital platforms. These rights are protected and reserved. Please note, as our client you are allowed to store, print, and display our content for your personal use. However, the use of our content for commercial purposes is not allowed unless permission is granted. Use of the logo as well to engage in any sort of trading is not allowed.

Customer Care and Service

Should you need to get in touch with us for any reason, please feel free! Contact us Monday to Friday between 8.00 am and 5.00 pm. Reach out to us on:

• Email: info@vivofashiongroup.com
• Twitter: @vivowoman
• Facebook: @vivowoman
• Instagram: @vivowoman
• Numbers: +254 703 420780

User-Generated Content.

Sometimes we share some of the content our clients tag us in on our social media pages and website. When we do it is because we love your style and want to show off how good you look in Vivo Woman! By giving you the opportunity to feature on our social media pages and website by using the hashtag #VivoWoman, you agree to:

• Our use of your handle and the content on vivowoman.com, and/or on any of Vivo Woman’s social media platforms (including but not limited to Instagram, Facebook, and Twitter).
• We can edit, crop, adapt, enhance or modify the content

You promise that you:

• Have the permission of everyone in the content to share it with us.
• Have the right to grant Vivo Woman the above rights
• You are at least 18 years old

Should you be uncomfortable with us sharing your content, let us know and we will remove the content from the social media accounts we control and our website as well. Please note it is possible for other social media users to make use of the content once we have posted it. They can share it, and save it on their device or other websites. If you are not comfortable with this then please do not give us consent to use your content.